Refund & Cancellation Policy

1. Free Trial

The Standard plan includes a 30-day free trial with no payment required. There is nothing to cancel or refund during the trial period. You may delete your community account at any time from Settings.

2. Standard Plan — Annual Billing

The Standard plan is billed annually (₹999 per month × 12 months = ₹11,988 per year), charged upfront at the start of each annual cycle. If you request a cancellation within 7 days of the annual payment date and have not materially used the paid features during that period, we will issue a full refund. Refund requests submitted after 7 days of payment are evaluated on a case-by-case basis and are generally not approved.

3. AI Reconciliation & CA Certified — Monthly Billing

The AI Reconciliation (₹2,999/month) and CA Certified (₹4,999/month) plans are billed monthly at the start of each billing cycle. If you cancel, your access continues until the end of the current billing period. We do not issue pro-rata refunds for unused days in a monthly cycle.

4. How to Cancel

You can cancel your subscription at any time by emailing support@socibooks.com with your registered phone number and association name. We aim to process all cancellation requests within 2 business days.

After cancellation, your community data remains accessible in read-only mode for 30 days. After that period, you may request a full data export before deletion. We do not delete your data without giving you a reasonable opportunity to export it.

5. How to Request a Refund

To request a refund, email support@socibooks.com with:

• Your registered phone number
• Your association / community name
• The payment date and amount
• The reason for your refund request

We will respond within 3 business days. Approved refunds are processed to the original payment method within 7–10 business days depending on your bank or payment provider.

6. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Requests made more than 7 days after the annual payment date (unless exceptional circumstances apply)
• Partial months on monthly subscriptions
• Accounts suspended for violation of our Terms of Service
• Cases where the account has been actively used during the refund period (bulk billing, expense entries, member imports, etc.)

7. Exceptional Circumstances

We understand that situations arise that are outside normal policy — technical failures on our side, duplicate charges, or other genuine errors. If you believe you have been charged incorrectly, please contact us and we will investigate and resolve it promptly, regardless of the standard refund window.

8. Online Payments of Association Dues

This policy covers SociBooks subscriptions. When a member pays association dues online, the payment is processed by our payment partner, Razorpay (a payment gateway), and the amount belongs to the association, not to SociBooks. Because of this:

• Refunds of dues paid by a member are decided by the association's committee.
• If money was debited but the payment does not show on your account, or you paid twice by mistake, contact your committee and support@socibooks.com with the payment reference. We will help trace it with the payment partner.
• An approved refund is returned to the original payment method through the payment partner. The time it takes depends on your bank or payment provider.
• Payment charges are shown before you pay. Whether charges are returned with a refund follows the payment partner's rules, and we will tell you if they are not.

9. Governing Law

This policy is governed by the laws of India. Payment disputes are subject to the jurisdiction of courts in Chennai, Tamil Nadu.

10. Contact

For any billing, refund, or cancellation queries, reach us at support@socibooks.com. We typically respond within 1 business day.